Frequently Asked Questions
Your guide to beauty and care at Gallery by Flo
What is the standard shipping time for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, and 7-14 business days for international destinations.
Are Gallery by Flo products cruelty-free?
Yes, we are committed to ethical beauty. All products curated by Gallery by Flo are 100% cruelty-free and never tested on animals.
Can I return a product if it doesn't suit my skin type?
We offer a 30-day satisfaction guarantee. If a product isn't right for you, you can return it for a full refund or exchange, provided it is at least 75% full.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer professional consultations?
Absolutely! You can book a virtual 15-minute skin consultation with one of our beauty experts through our 'Consultations' page to find your perfect routine.